Shipping & Returns Policies
Delivery
When will I get my order?
At our company, we pride ourselves on being environmentally friendly and resourceful. Thus, we don't keep items in stock but rather print them only when ordered. This way, we don't have to waste resources on products that no one ultimately buys. We appreciate your understanding that custom prints take a little longer, and we ask for your patience as we work hard to create your unique product. It takes 2-4 days to fulfill an order, after which it’s shipped out. The shipping time depends on
your location, but can be estimated as follows:
USA, Canada, Mexico UK, EU: 3-8 business days
International: 10-20 business days
Where will my order ship from?
We understand that when you order something online, you want it ASAP. That's why we ship orders from as close to you as possible so that your stuff arrives quickly. And if you're not in the USA, don't worry! We deliver worldwide from a variety of locations. We make sure your order is always shipped as locally as possible. We work with an on-demand order fulfillment company with facilities worldwide! We can deliver your order from the USA, Canada, Mexico, Australia, Spain, Latvia, Poland, the UK or Japan.
Will I be charged customs for my order?
We strive to get your orders to you as locally as possible. There are no fees when ordering from North America, any of the EU member countries, the UK, Australia, New Zealand, or Japan. In addition, customers from Norway and Switzerland will not pay customs fees. However, please be aware that there may be additional charges for orders above a certain value. If this is the case, please contact us so we can clarify this.
An additional customs and tax fee can occur on international orders for the rest of the world. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbours in case the courier left the package with them.
Pro tip: Package theft is on the rise— If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your
neighbour’s, get in touch with us at help@loxyco.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but
shipping will be at your own cost.
Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!
Orders
How are products in your online tee shirt store made?
We work with a reliable, environmentally friendly and resourceful, high-quality production company. They have locations worldwide, so depending on where you are, your orders are made, printed and shipped from the facility that can do it most efficiently!
How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at help@loxyco.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at help@loxyco.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
What’s your return policy?
Our aim is to provide you with an exceptional shopping experience that you'll always remember. We aim for high-quality products, ensuring your satisfaction with every purchase.
We understand that there may be instances where we fall short of meeting your expectations. In such cases, we gladly accept returns and offer both exchanges and refunds, allowing you to continue enjoying your shopping experience with us.
You have the freedom to return or exchange any product within 14 days of receiving it, with a few exceptions. Please note that the following items won't be eligible for return or exchange:
* Damaged items (excluding defects)
* Dirty items
* Altered items
* Items without their original packaging
Please be aware that this list of exceptions applies, and we won't accept returns or exchanges for such items.
The return window closes 14 business days after the final delivery. Kindly refrain from requesting returns, exchanges, or refunds after this period, as we won't be able to accommodate them.
If your return is approved, we will refund the price of the item(s) using the same payment method you used for your original order.
In the event of an undelivered product due to shipment cancellation, please consult our customer service agents for assistance, and they will usually provide a replacement.
Please note that all order-related communication primarily takes place via email. We kindly request that you do not submit return or refund requests through Facebook, Instagram, or any other social media platform.
Thank you for your understanding, and please feel free to reach out to us in English for any further assistance.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at help@loxyco.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at help@loxyco.com within a week of receiving your order. Include your
order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!